Onsite Support Specialist - Honolulu

Working Location
:
Hawaii, Honolulu

Workplace Flexibility
:
Field

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs. Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting. Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage loss wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation. Work with Customer to schedule inspection repair and/or replacement of equipment when damaged worn and lost etc.
• Follow procedures to notify track and report lost or damaged equipment. Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment. Monitor and if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences. Maintain professional appearance work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.
  
  Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

• Associates degree or equivalent relevant experience required.
• Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering biomedical engineering nursing computer science or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft office strong verbal and written communication skills.
• Must be comfortable with public speaking delivering an in-service/demonstration to a group.
• Must possess a high degree of self-reliance initiative and creativity.
• Excellent work ethic proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.
• Eager to learn and grow accept and apply feedback.
• Is dedicated to consistently delivering superior customer service.
• Organizing:
  Can marshal resources (people funding material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Adaptability:
  Ability to adapt and thrive in a fast paced high stress environment under pressure individually and/or as a member of the team with a sense of urgency.
• Problem Solving:
  Excellent analytical and problem solving skills. Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Ethics and Values:
  Has integrity accountability and dependability. Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Travel less than 20% annually.
• Potential overnight and air travel.
• Must be able to operate a vehicle.

• Operating room experience and demonstrated knowledge of anatomy surgical procedures and aseptic technique preferred.

• Competitive salaries, annual bonus and 401(k)
  * with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance

Are you ready to be a part of our team? Learn more about our benefits and…