Assistant Service Manager

Job Summary

This position, along with the Service Manager, is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed.

Community Manager and Service Manager

• Respond to resident/management requests and work orders.
• Use work orders and schedules to establish priorities, determining with the Lead Maintenance Technician requests or emergencies that should be top priority.
• Repair/replace appliances (garbage disposal, refrigerators, stoves, dishwashers, etc.).
• Repair/replace plumbing (water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets, etc.).
• Repair/replace air conditioning/heating/electrical components (fans, thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.).
• Repair/replace any apartment material/maintenance requests within scope of management responsibility (carpet repairs, window(s) treatment, paint, touch‑ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulb/fixtures, vent fans, re‑key locks, etc.).
• Identify and correct hazardous property conditions that could place the property in a liable position.
• Follow mold policy/procedures as set forth by the company.
• Tour property daily to look for any property deficiency and report to Lead Maintenance Technician, Community Manager and/or Regional Supervisor. Repair hazards. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
• Periodically complete written property safety audits.
• Perform preventative maintenance on equipment and units.
• Replace air filters, clean and lubricate machinery/equipment, etc.
• Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager.
• Prepare vacant apartment units for move‑in.
• Review the make‑ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine actions to be taken on apartment homes.
• Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make‑ready checklist.
• Apply touch‑up and full‑paints as needed to interior and exterior of apartment homes.
• Clean out all trash from apartment homes before, during and after make‑ready activity.
• Assist in daily preparation of show units and model apartments to ensure positive presentation.

• Check gates to pool area for property operation and ensure the gates are always locked.
• Responsible for overall organization and cleanliness of work areas and maintenance shops.
• Must have flexibility to work at other properties, as required by management team.
• Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. Respect and maintain the confidentiality of medical information of other employees.
• Adhere to the highest legal and ethical standards/practices.
• Practice proper safety techniques in accordance with the Company and Community procedures, and immediately report any mechanical or electrical equipment malfunctions, employee visitors, employee or resident injuries or accidents or other safety issues to appropriate individuals. Follow “safety first” and do not perform duties or walk into apartment homes unless wearing appropriate safety equipment.
• Ensure accuracy of timeclock punches and approve timecard at the end of each pay period.
• May be required to assist in special projects or activities designated by company (due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations).

• High school diploma or equivalent.
• Two (2) years of multi‑family experience or equivalent combination of education, training and…