Imaging Service Engineer II

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer‑centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies.

Our values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

ISE II independently services complex medical imaging equipment across a broader modality set. The role provides technical guidance to peers, owns service quality for assigned areas, and ensures consistent service delivery with minimal supervision.

Perform PM/PA/OVP on complex imaging systems; execute advanced troubleshooting, repairs, installs, and calibrations independently.

• Coordinate and document vendor/subcontractor activity to ensure service quality, uptime, and contractual compliance.
• Prioritize work using downtime impact, patient care risk, and contractual response expectations.
• Provide informal coaching to ISE I engineers and share troubleshooting approaches.
• Participate in scheduled on‑call rotation (nights/weekends/holidays) and respond within required SLA.

• Maintain accurate CMMS documentation (service notes, test results, parts usage, failure codes, and closeout quality).
• Follow Renovo safety procedures, radiation safety expectations (as applicable), and site‑specific policies.
• Support asset inventory accuracy and documentation required by the Medical Equipment Management Plan and contract requirements.
• Own data integrity for assigned areas (nomenclature, schedules, service history) and ensure timely closeout.

• Provide clear, professional downtime communications (status, ETA, and risk) to clinical leaders and users.
• Explain equipment status and safe operating considerations at a level appropriate to the audience.
• Demonstrate a service mindset and maintain strong working relationships with site stakeholders.

• Use parts responsibly; track parts usage and recommend stocking levels based on failure trends and uptime needs.
• Support incoming inspections for new/trial/loaner equipment where required by contract or site standards.

• 3+ years of imaging repair/maintenance/troubleshooting/installation experience with increasing independence and complexity.
• Demonstrated ability to independently diagnose and resolve complex equipment issues.
• Strong technical writing/documentation and customer communication skills.
• Valid driver’s license; ability to travel locally/regionally as required.
• Willingness and ability to participate in an on‑call rotation (nights/weekends/holidays) as required by business and client needs.

• Associate degree in electronics/biomedical/engineering technology or related technical field (or equivalent experience).
• OEM training/certifications in assigned modality(ies).
• Experience working in hospital/clinical environments with strong safety and compliance discipline.

• Technical rigor: structured troubleshooting, verification testing, and quality closeout.
• Ownership: prioritizes patient care impact, follows through on open issues, and escalates early when needed.
• Safety and compliance discipline: follows procedures and protects patients, staff, and equipment.
• Continuous improvement: learns from events, shares knowledge, and reduces repeat failures.

• Equipment uptime and downtime response performance aligned to contract requirements.
• Mean time to restore (MTTR) and first‑time fix rate for assigned modality scope.
• Repeat‑call reduction and quality of service documentation/closeout.
• Customer satisfaction feedback and…