Service Support Supervisor

Responsibilities

• You will provide support to customers in North America, ensuring a high level of customer service
• Provide technical and trouble‑shooting support to customers over the phone and occasionally on site as needed
• Supports Technicians during Commissioning and On‑Site Service interventions
• In addition you will ensure optimum service levels and timely response to customer needs
• Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery
• Works closely with the After‑Sales teams in Cryostar France on technical and service issues
• Supports CSUSA‑built products in all world regions by supporting, training and assisting Cryostar employees in regional offices
• You will also contribute to CSUSA service revenue objectives by supporting spare parts, repairs and on‑site service
• Contributes input to Service Manager for performance reviews of field service technicians
• Recommendations to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation
• Supports Quality, Accounting and Service Departments in order to meet any third‑party compliance platform for on‑site interventions
• Lastly you will follow up with customers regarding unpaid invoices as needed due to unresolved technical support

• You will have a Mechanical Engineering degree or equivalent
• 5+ years’ experience in an industrial field setting
• In addition you will have experience with industrial equipment and control systems
• Knowledge of rotating equipment including pumps and turbo machinery
• Knowledge of instrumentation and control systems and Variable frequency drives (VFD’s)
• Exposure to PLC systems and ability to troubleshoot control issues
• Lastly you will have the ability to read engineering drawings (including electrical schematics)

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

* The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.