Imaging Service Engineer II

ISE II Job Opportunity

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company's values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence.

We prioritize investing in our employees' development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

ISE II independently services complex medical imaging equipment across a broader modality set. The role provides technical guidance to peers, owns service quality for assigned areas, and ensures consistent service delivery with minimal supervision.

• Perform PM/PA/OVP on complex imaging systems; execute advanced troubleshooting, repairs, installs, and calibrations independently.
• Coordinate and document vendor/subcontractor activity to ensure service quality, uptime, and contractual compliance.
• Prioritize work using downtime impact, patient care risk, and contractual response expectations.
• Provide informal coaching to ISE I engineers and share troubleshooting approaches.
• Participate in scheduled on-call rotation (nights/weekends/holidays) and respond within required SLA.

• Maintain accurate CMMS documentation (service notes, test results, parts usage, failure codes, and closeout quality).
• Follow Renovo safety procedures, radiation safety expectations (as applicable), and site-specific policies.
• Support asset inventory accuracy and documentation required by the Medical Equipment Management Plan and contract requirements.
• Own data integrity for assigned areas (nomenclature, schedules, service history) and ensure timely closeout.

• Provide clear, professional downtime communications (status, ETA, and risk) to clinical leaders and users.
• Explain equipment status and safe operating considerations at a level appropriate to the audience.
• Demonstrate a service mindset and maintain strong working relationships with site stakeholders.

• Use parts responsibly; track parts usage and recommend stocking levels based on failure trends and uptime needs.
• Support incoming inspections for new/trial/loaner equipment where required by contract or site standards.

• 3+ years of imaging repair/maintenance/troubleshooting/installation experience with increasing independence and complexity.
• Demonstrated ability to independently diagnose and resolve complex equipment issues.
• Strong technical writing/documentation and customer communication skills.
• Valid driver's license; ability to travel locally/regionally as required.
• Willingness and ability to participate in an on-call rotation (nights/weekends/holidays) as required by business and client needs.

• Associate degree in electronics/biomedical/engineering technology or related technical field (or equivalent experience).
• OEM training/certifications in assigned modality(ies).
• Experience working in hospital/clinical environments with strong safety and compliance discipline.

• Technical rigor: structured troubleshooting, verification testing, and quality closeout.
• Ownership: prioritizes patient care impact, follows through on open issues, and escalates early when needed.
• Communication: clear written documentation and dependable stakeholder updates.
• Safety and compliance discipline: follows procedures and protects patients, staff, and equipment.
• Continuous improvement: learns from events, shares knowledge, and reduces repeat failures.

• Equipment uptime and downtime response performance aligned to contract requirements.
• Mean time to restore (MTTR) and first-time fix rate for assigned modality scope.
• Repeat…