Assistant Manager, Janitorial Services

Position Description

Under general supervision, the Assistant Manager of Janitorial Services oversees building operations, janitorial services, and facility maintenance to ensure compliance with cleanliness and safety standards. This role conducts inspections, manages vendor contracts, supervises custodial staff, and provides recommendations on facility improvements and budget planning. Additionally, the position plays a critical role in emergency response efforts related to disasters or facility disruptions.

The incumbent is responsible for executing the duties and responsibilities listed below and other duties as assigned. Some positions may require working before, during, or after an emergency or disaster at the department's discretion.

• Develops and implements janitorial service plans, assists in formulating overall plans, monitors overall janitorial performance, evaluates service effectiveness, and makes recommendations for improvements while ensuring compliance with facilities management standards, health and safety regulations, and contractual agreements. Additionally, assists in the development of long-term facility improvement plans and policy development for janitorial operations.
• Oversees and ensures adherence and compliance to janitorial standards, agreements for leased spaces, vendor contracts (vending, water, and exterminator deficiencies) and facility cleanliness guidelines while conducting weekly audits and compliance reviews, identifying service gaps, and implementing corrective actions. Oversees 24/7 property operations and conducts both office-based and on-site evaluations of ongoing projects. Additionally, reports hazardous conditions, maintenance deficiencies, and safety concerns to facilities management leadership.
• Supervises the Supervisor(s) of Janitorial Services and the Lead Custodian(s) providing guidance and professional development. Oversees Janitorial staff scheduling and ensures efficient resources allocation. Facilitates training programs to enhance custodial staff performance and service quality.
• Assists in developing janitorial services budget while ensuring cost-effective allocations of resources. Orders custodial supplies and parts from vendors in alignment with budgetary constraints.
• Serve as a key point of contact during facility emergencies, including natural disasters, pandemics, and janitorial incidents. Coordinates response efforts and ensures continuity of janitorial operations during crises. Collaborates with facilities management leadership to implement emergency response protocols.

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

High School diploma or equivalent.

Four (4) years of experience in supervisory or management role including two (2) years in facility maintenance and two (2) years in janitorial customer service.

Valid Texas driver's license.

• Knowledge of administrative principles, leadership techniques, employee development, and performance management.
• Understanding financial reports, expense tracking, and cost management.
• Ability to motivate and guide teams towards achieving goals.
• Strong computer skills, utilizing internet based databases and Microsoft Software such as Outlook, Word, Excel, Teams, and PowerPoint.
• Strong analytical thinking to assess issues and implement solutions.
• Strong verbal and written communication for interacting with internal and external stakeholders.
• Ability to prioritize and assign work, manage multiple responsibilities efficiently, and ensure proper completion of work assignments.
• Ability to ensure accuracy in documentation, reports, and operational processes.
• Ability to make sound decisions, effectively delegate authority, and work both independently and collaborative.
• Ability to read, interpret, and accurately comprehend contracts.
• Ability to prepare clear and accurate correspondence…