Imaging Service Engineer I

ISE I

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company's values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence.

We prioritize investing in our employees' development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

ISE I installs, inspects, troubleshoots, repairs, calibrates, and verifies performance of medical imaging equipment within assigned modalities. Work is performed under established procedures with oversight for higher-risk repairs and complex troubleshooting.

• Perform scheduled PM/PA/OVP inspections and operational verification procedures on assigned imaging systems.
• Execute corrective maintenance, basic installs, configuration changes, and calibrations within competency sign-off.
• Escalate atypical failures, repeat-call issues, and safety concerns per Renovo escalation pathways.
• Coordinate access, downtime windows, and return-to-service communications with clinical stakeholders.
• Participate in scheduled on-call rotation (nights/weekends/holidays) and respond within required SLA.

• Maintain accurate CMMS documentation (service notes, test results, parts usage, failure codes, and closeout quality).
• Follow Renovo safety procedures, radiation safety expectations (as applicable), and site-specific policies.
• Support asset inventory accuracy and documentation required by the Medical Equipment Management Plan and contract requirements.

• Provide clear, professional downtime communications (status, ETA, and risk) to clinical leaders and users.
• Explain equipment status and safe operating considerations at a level appropriate to the audience.
• Demonstrate a service mindset and maintain strong working relationships with site stakeholders.

• Use parts responsibly; track parts usage and recommend stocking levels based on failure trends and uptime needs.
• Support incoming inspections for new/trial/loaner equipment where required by contract or site standards.

Required:

• 0-2 years of imaging service or related biomedical/electronics field experience (or equivalent technical experience).
• Basic computing/networking skills relevant to imaging systems (service laptop usage, logs, configuration basics).
• Strong documentation habits and customer communication skills.
• Valid driver's license; ability to travel locally/regionally as required.
• Willingness and ability to participate in an on-call rotation (nights/weekends/holidays) as required by business and client needs.

Preferred:

• Associate degree in electronics/biomedical/engineering technology or related technical field (or equivalent experience).
• OEM training/certifications in assigned modality(ies).
• Experience working in hospital/clinical environments with strong safety and compliance discipline.

• Technical rigor: structured troubleshooting, verification testing, and quality closeout.
• Ownership: prioritizes patient care impact, follows through on open issues, and escalates early when needed.
• Communication: clear written documentation and dependable stakeholder updates.
• Safety and compliance discipline: follows procedures and protects patients, staff, and equipment.
• Continuous improvement: learns from events, shares knowledge, and reduces repeat failures.

• Equipment uptime and downtime response performance aligned to contract requirements.
• Mean time to restore (MTTR) and first-time fix rate for assigned modality scope.
• Repeat-call reduction and quality of service documentation/closeout.
• Customer satisfaction feedback and…