Shop Service Technician

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drive trains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Reports To:

Service Manager

FLSA Code:
Hourly Non-Exempt

Position Summary:

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees.

The ideal candidate must also be a safety-focused team player with an optimistic outlook.

• Ability to perform maintenance-related repairs.
• Assistin resolving customer-related issues ina timely matter.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-Order all parts and materialsrequiredto perform assigned repairs.
• Effect the repairsrequiredsafely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• All failuresidentifiedare matched to solutions necessary to affect a repair.
• Complete all work orders and time sheetsin a timely manner.
• Consult, when necessary, with
  
  DEUTZService Department to ensure the accuracy and approval of repairs.
• Perform all workin accordance withall established policies and procedures.
• Assistin properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

• Self-Starter with the ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong Attention to detail skills with the ability to accomplish/complete a task whiledemonstratinga thorough concern for all the areas involved, no matter how small.
• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Years

Experience:

0-2 years

Supervisory Responsibility:
None

Anticipate domestic travel of 0-10%.

High School Graduate or General Education Degree (GED) and at least two years of Diesel engine experience.

Proficient in the use of basic computer functions and portable diagnostic tools.

At least 4 years of experience as a shop service technician.

• Strong working knowledge of DEUTZ Diesel engines.
• Candidates must have their own tools.
• Experience in diagnosing, and repair of NG/CNG, Tier 3-4 emissions level preferred.
• Certification/Training in heavy equipment and diesel engine repairs preferred.

While performing the duties of this job, the employee is in a shopping environment where the employee will spend most of their time standing and walking.

Employees could be subject to weather conditions and loud noises.

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law.

In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.