BTR Onsite Service Technician

## BTR Onsite Service Technician Apply locations:
Huntsville, Alabama time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R2052103
** Location
* * Huntsville - 1 Nestledown Drive, Nestledown Farms
** Business
* * Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified TM by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
** Job Description
***
* Location:

Nestle Down Farms (
** 1 Nestle Down Drive, Huntsville, AL 35824)
** Position Summary
** The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship.

This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential
** Essential Job Functions
**** 1. Functional Responsibilities
*** Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
* Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns
* Complete work orders accurately and efficiently while minimizing disruption to residents
* Respond promptly and professionally to emergency maintenance requests
** 2. Resident Experience
*** Serve as a primary onsite point of contact for resident maintenance issues and service requests
* Communicate clearly and professionally with residents regarding work order status and resolution timelines
* Collaborate with onsite and centralized teams to ensure timely resolution of service requests
* Build positive resident relationships to support satisfaction and retention
* Maintain courteous and service-oriented interactions at all times
** 3. Property Upkeep
*** Maintain cleanliness and appearance of common areas, amenities, and exterior grounds
* Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation
* Ensure tools, materials, and equipment are properly maintained and stored
* Support overall community presentation standards and readiness
** 4. Safety & Compliance
*** Follow all safety procedures, company policies, and applicable local, state, and federal regulations
* Maintain a safe working environment and report hazards or safety concerns immediately
* Participate in required training and ongoing development programs
* Ensure compliance with maintenance standards and operational guidelines
** 5. Additional Responsibilities
*** Act as the onsite maintenance representative for assigned BTR community
* Support training compliance and operational initiatives as assigned
* Perform other duties as assigned by supervisor or leadership
** Performance Expectations & Key Metrics:
** Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
* Work order completion time and efficiency
* Warranty and follow-up completion rates
* Unit turnover turnaround time
* Resident satisfaction scores (KPI/reputation management systems)
* Maintenance responsiveness and service reliability
* Training completion compliance (as assigned)
** Required Qualifications
**** Education
* ** High school diploma or equivalent required
* Technical or trade school certification preferred
** Experience
* ** Prior maintenance experience required, preferably in residential or property management environments
* Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
** Skills & Competencies
*** Strong technical aptitude across multiple maintenance disciplines
* Ability to troubleshoot and resolve maintenance issues independently
* Strong customer service and communication skills
* Ability to manage multiple tasks in a fast-paced environment
* Strong attention to detail and organizational skills
* Ability to work both independently and as…