Service Supervisor

Join CBX Solutions

Build your career where you matter. Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

• Comprehensive Benefits:
  Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance:
  Generous paid time off for rest, family, and self-care.
• Career Growth:
  You'll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture:
  Innovation, creativity, and teamwork are at the heart of everything we do.

The Service Supervisor will assist the Service Manager with overseeing the day-to-day operations of the service department in his/her branch or area of operation. The Service Supervisor will supervise Service Engineers, Specialist, and Associates and provide support, guidance, and mentorship to his/her subordinates in all matters relating to their duties, technical and non-technical, and for making decisions to correct irregularities in the service process and making recommendations to his/her Service Manager.

The Service Supervisor will review technician notes and service tickets for completion, accuracy and before closing/invoicing service issues for the following solutions: IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions. The Service Supervisor will also be responsible for reviewing and approving time and expense reports for his/her subordinates.

• Work with Corporate Service Coordinators in regards to scheduling and dispatch of tickets in his/her branch
• Delegate and direct service tasks
• Monitor the progress of all current and pending tickets
• Oversee all services and work spaces in the shop and in the field
• Respond to and resolve service tickets
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
• Act as the highest local source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
• Manage and update tickets for invoicing
• Communicate and maintain good relations with customers
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any innovations, materials, tools and/or processes that can benefit the company
• Have 2+ Direct reports

• High school diploma or equivalent
• 5 + years of experience in the physical security/IT field
• Obtain and maintain relevant certifications
• Maintain company-owned equipment
• Experience in configuring access control and surveillance systems
• Excellent external and internal communication skills
• Solid organization, attention to detail and multi-tasking skills
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
• Must pass pre-employment background check and drug test

• Ability to read and use a measuring tape, level and other required tools for installation required
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer's needs (nights, weekends, over-night, etc.)
• Comfortable with heights, such as working a ladder and/or aerial man-lift
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.

May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

To perform this job successfully, an individual must be able to perform…