Senior Operations Manager

NTL India Ltd., founded in 1999, is a leading transport solutions provider with over 25 years of experience, catering to diverse industries such as IT, Non-IT BPOs, manufacturing, pharmaceuticals, hospitals, telecommunications, and more. Operates in multiple major cities such as Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Gurgaon, Kolkata, and also extends operations to Coimbatore, Goa, Ahmedabad, Agra, Jaipur, and Kochi.

We’re Hiring!

Job Title:

Senior Operations Manager

Location:

Hyderabad

Role Overview
The  Regional Operations Head  is responsible for managing multiple client accounts across the region, ensuring seamless daily operations, service consistency, regulatory compliance, and regional profitability. This role owns regional P&L, operational governance, client satisfaction, and vendor performance, while driving efficiency, standardization, and business expansion initiatives in collaboration with senior leadership.

Key Responsibilities
Regional Operations & P&L Management
Own and manage  regional P&L , ensuring profitability, cost optimization, and service consistency across all sites.
Monitor daily and monthly operational costs, utilization metrics, and route efficiency.
Ensure optimal manpower, fleet, and vendor deployment across the region.
Client & Service Delivery Management
Act as the  senior escalation point  for client issues and ensure timely and effective resolution.
Lead  monthly regional performance and client review meetings , presenting operational metrics, SLA performance, and improvement plans.
Conduct regular client catch-ups to track satisfaction, feedback, and service enhancement opportunities.
Governance, Compliance & Audits
Conduct  regional operational audits  (vehicles, drivers, documentation, processes) to ensure SOP adherence and compliance with statutory and client requirements.
Review incident reports and validate closure actions and preventive measures.
Ensure vendor and driver compliance with safety, quality, and regulatory norms.
Team, Vendor & Manpower Management
Oversee manpower planning, recruitment coordination, shift deployment, and productivity.
Review vendor performance including vehicle availability, compliance, driver attendance, and service quality.
Work closely with sourcing and HR teams to ensure capacity readiness and performance consistency.
Reporting, Reviews & Process Improvement
Review daily regional dashboards covering SLA adherence, incidents, utilization, and costs.
Validate billing inputs, client invoicing updates, and vendor payment status.
Collaborate with the COO on  process standardization, efficiency improvements, and regional expansion initiatives .
Prepare and share  daily and monthly regional performance and P&L reports  with senior management.
Key Performance Indicators (KPIs)
Regional profitability margin
SLA adherence percentage
Client satisfaction score
Vendor performance and compliance rate
Cost efficiency and utilization improvement

Required Qualifications & Experience
Bachelor’s degree in Operations Management, Business Administration, Engineering, or a related field.
4–6 years of experience in regional operations management, preferably in fleet operations, logistics, transportation, mobility, or managed services.
Proven experience managing multi-site operations and regional P&L.
Strong exposure to client management, vendor governance, and compliance frameworks.
Experience leading cross-functional teams across locations.

Key Skills & Competencies
Strong operational and financial acumen
Client escalation and stakeholder management
Data-driven decision-making and performance analysis
Process improvement and standardization
Leadership, communication, and negotiation skills
Ability to manage high-pressure, multi-location environments

Why Join Us
Opportunity to lead large-scale regional operations with end-to-end ownership
High visibility role working directly with senior leadership
Platform to drive operational excellence, growth, and transformation