Regional Operations Manager

Regional Operations Manager – Multi-Unit Retail & Services Operations
Hyderabad (Pan-India Travel)
· Ode by Ridhira (Ridhira Group)

About Ode by Ridhira
Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like
* high-performance retail businesses*: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview
A hands-on, field-intensive leadership role owning
* day-to-day operations, P&L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but
** not required*.

Key Responsibilities
- Own complete P&L for assigned outlets — revenue, cost control, [EBITDA]margin,
- Drive revenue via
* membership/subscription sales, renewals, upsell, cross-sell
* and footfall-to-conversion
- Improve core retail metrics —
* staff productivity, utilisation/occupancy, retention,
* - Enforce
* SOPs, service protocols, hygiene, guest safety, quality benchmarks
* - Track *[NPS]()
* and mystery audits; own the guest experience
- Recruit, train, mentor and manage floor + front-office teams; control
* attrition
* - Run operations across formats —
* airport, hotel, mall, high-street
* - Manage
* inventory, retail products, procurement, shrinkage
* - Ensure
* statutory, lease, [Shops & Establishments](), GST and operational compliance
* - Support
* new-outlet launches, pre-opening, fit-outs, ramp-up
* * Preferred Candidate Profile
*
- * 9–15 years
* in
* multi-unit / cluster / area operations
* in any professionally-run consumer-services or retail format
- Backgrounds welcome:
* salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops
* - Proven ownership of
* 4+ outlets
* with full P&L
- Strong on
* membership / subscription revenue models
* - Comfortable travelling
* 60%+
* - Data-fluent:
* POS, CRM, dashboards, roster tools* (Zoho, or similar)

* Preferred Experience
* - Airport / hotel / mall / high-street retail operations
- Teams of
* 400+
* - Pre-opening & new-unit launches

* Target backgrounds (illustrative):
* Kaya
· Kaya Skin Clinic
· VLCC
· Enrich Salons
· Lakmé Salon
· Naturals
· Jean-Claude Biguine
· Four Fountains
· Tattva
· O2/Ode
· Oliva
· Clear Skin
· Lenskin/
* Lenskart
* · Titan Eye+ ·
* Starbucks India
· Domino's
· Third Wave
· Cult.fit
* · Shoppers Stop
· Nykaa retail
· and similar multi-location consumer businesses.

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