AV Service Manager

Why Join Us?

• Outdoor Paradise: Located in a premier mountain town—perfect for those who love skiing, mountain biking, hiking, and the great outdoors
• True Team Culture: Join a tight-knit group that doesn't take themselves too seriously. It’s a "mess with each other daily" environment where passion for the work is high, but egos are checked at the door
• Autonomy and Trust: Enjoy the freedom to manage your own schedule and prioritize your day; as long as the work is done and clients are happy, you have the lead
• Unique Perks: Benefits include a corporate ski pass
  , relocation assistance for the right candidate, and multiple team events throughout the year
• Investment in You: We provide paid on-the-job training and support for industry certifications (CEDIA, etc.) to help you level up your technical chops

We are seeking a Service Manager / Lead Programmer who thrives on the "puzzle" of troubleshooting. This isn't just a desk job; you will be the technical "tip of the spear" in the field, handling complex service calls and high-end programming. You’ll serve as a de‑escalation expert for frustrated clients, a mentor for greener technicians, and a proactive teammate who jumps in to help on installs whenever there is downtime.

• Master Troubleshooter: Diagnose and resolve complex AV, networking, and automation issues, moving beyond "rebooting the cable box" to find deep‑rooted solutions
• Expert Programming: Take ownership of programming and commissioning systems, primarily using Control4 and Lutron
• Client Relations: Act as the face of the company during service visits; use your soft skills to listen to client concerns and provide confidence that "you've got this"
• Field Leadership: Manage your own daily dispatch/schedule and provide informal mentorship to junior technicians on job sites
• Proactive Support: During service lulls, assist with rack builds, trim‑outs, and documentation (D‑Tools/Slack) to ensure projects stay on track
• Resourcefulness: Utilize all available tools—from manufacturer tech support to AI—to solve problems efficiently within a 20‑minute diagnostic window

• Deep Technical
  
  Experience:
  
  5+ years of experience in residential AV integration and service
• Programming Proficiency: Strong, "rockstar" level capabilities in Control4 and Lutron
• Networking Fundamentals: Experience with Araknis, Eero, and Ubiquiti/Uni Fi systems.
• The "Service Mindset": A natural problem‑solver who enjoys the pressure of service calls and takes pride in a "clean" final result
• Zero Ego: A "VP and Janitor" mindset—willing to crawl through a crawlspace one hour and talk to a high‑net‑worth homeowner the next

• Experience with Savant and Josh.ai
• Experience with automated Shades and lighting control
• Proficiency with D‑Tools or similar project management/documentation software
• A passion for the mountain lifestyle (skiing, hiking, etc.)

• Hourly Rate: $30.00 – $40.00/hour (depending on experience and programming depth)
• Relocation: Assistance available for the right out‑of‑market candidate

• 50% Employer‑paid Health Insurance (including Vision)
• Simple IRA with company match
• Two weeks of Paid Vacation (PTO) plus paid holidays
• Corporate Ski Pass
• Company vehicle provided (assigned after initial onboarding)
• Paid training and certification opportunities