Associate Client Manager Customer Success

Job Description

Experienced Industry Insights expert with the main goal of delighting clients; supporting them to make informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, and following NIQ standards. Also responsible for strong execution of the Service Model as well as guiding and coaching more junior team members.

This role will sit on-site 3 days per week at the clients headquarters in Rosemont, Illinois.

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data
• Curious person who likes building stories based on data to answer business questions
• Strong analytical mind and excellent numerical skills
• Expert knowledge of Microsoft Excel and Power Point
• Excellent command of both written and spoken English
• Digital savvy & fast learner of concepts/ tools/ analyses
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage
• Ability to coach others in data analyses and working with the NIQ tools

• Work as a master of proprietary NIQ tools and metrics, and use these to help solve clients' business questions
• Work closely with the Account Leads to transform the customer experience
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations
• Prepare and present insights/recommendations, using NIQ standards like SCQA and AP
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights
• Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities
• Execute the new service model
• Take initiative to remove roadblocks when they arise
• Lead by example, guiding and coaching junior team members
• Lead Thought Leadership Projects

Range: $69,800 - $82,000 per year, with potential for sales-based incentive or performance-based bonus.

• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account, including company contributions
• Life and AD&D insurance
• 401(k) retirement plan, including company matching contributions
• Disability insurance
• Tuition reimbursement
• Discretionary paid time off program and 11 paid holidays
• Flexible working environment
• Volunteer time off
• Linked In Learning
• Employee Assistance Program (EAP)

We are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.

To learn more about our ongoing efforts in diversity and inclusion, please visit