Client Service Specialist

Location: McCook

Insight Global is seeking a Sr. Client Service Specialist for one of our premier clients to sit at a new warehouse location in McCook, IL. The Sr. Client Service Specialist will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability.

The Client Service Lead will provide data integrity and reporting updates to leadership as requested.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

1+ years of experience in a client facing role supporting fortune 100 clients

Logistics background - understanding warehouse logistics and operations

Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up

Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Experience being in a customer facing role and excellent customer service skills

Proficiency within Microsoft Office, specifically Excel

Nice to Have Skills & Experience

3PL experience

Bachelors degree in supply chain or related field

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.