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D365 Service Center Lead | AI-Driven
Job in
Rosemont, Cook County, Illinois, USA
Listed on 2026-07-24
Listing for:
American Academy of Orthopaedic Surgeons
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Location: Rosemont
American Academy of Orthopaedic Surgeons in Rosemont, IL is seeking a customer service technical specialist who serves as the primary contact for member inquiries across phone, email, and web, resolving orders, payments, CME, and registration in D365.
You will administer D365 Customer Service, optimize queues and workflows, apply AI-assisted tools, troubleshoot cross‑platform issues, protect data integrity, and support onboarding, reporting, and member experiences in a hybrid office setting.
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