Veterinary Client Service Representative

Overview

Countryside Veterinary Center seeks a proficient, fast-paced, customer service extraordinaire to join our reception team.

The primary job for a receptionist is to exceed our client’s expectations for outstanding client service and to create a warm and welcoming experience. A great receptionist is a “people person” who enjoys working with diverse clients, is empathetic, kind, and full of energy.

• Handle multiple tasks in a fast-paced environment while maintaining professionalism and courtesy to clients and co-workers.
• Answer phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out clients, process payments, and communicate between clients and other staff.
• Be the face of the hospital and set the tone for the patient and clients’ time in our facility.

• Bring your pet to work with you
• PTO/Sick Pay
• Generous employee discount
• Health/Vision/Dental insurance
• Life insurance
• Disability insurance
• 401(k) with match
• Paid child-bonding leave
• On-site paid training
• Snacks & coffee on hand
• Unlimited opportunity for advancement
• Competitive pay
• Puppies and kittens on site (where permitted and appropriate)

• High school diploma or equivalent; some college preferred
• Minimum age of 18 years

• Ability to read and comprehend instructions
• Effective communication with clients in person, by phone, and via email
• Experience in caring for animals; proper restraint techniques preferred
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment
• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods
• Able to work in noisy conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia, and radiation
• Flexibility to work evenings and weekends

Job Types: Full-time, Part-time

Salary range: $15-$18 per hour. This range represents the minimum and maximum compensation for this role at this time. Actual compensation will be determined based on factors such as experience, skills, and qualifications.