Power Generation Field Service Technician - Level III

Job Summary: Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices, transfers knowledge, provides work direction, and reviews repair plans and parts lists.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies and reports incidents to site management and supervisor.
• Develops and delivers clear, multi‑mode communications to meet the needs of different audiences.
• Builds strong customer relationships and delivers customer‑centric solutions.
• Develops talent to meet both career goals and organizational goals.
• Manages complexity by synthesizing large amounts of information to solve problems.
• Handles conflict situations effectively.
• Actively seeks growth through formal and informal development channels.
• Champions proactive health and safety behaviors and contributes to an injury‑free workplace.
• Translates customer complaints to develop troubleshooting plans; troubleshoots issues using guided workflows, specialized tools, and diagnostic software; validates repairs; documents results in business systems.
• Identifies appropriate hardware and software tools, utilizes electronic service tool sets, and interprets tool results to determine next steps.
• Interprets and analyzes the interactions of internal and external electrical and mechanical systems using tools, service publications, and measurements to diagnose and repair.
• Demonstrates knowledge of Cummins and industry standards, complies with safe work procedures, and applies tools to diagnose and repair power generation system operations.
• Repairs and maintains mechanical/electrical products following guidelines, uses required tools, disassembles and assembles engines or generators, inspects and replaces parts, and performs progressive damage checks.
• Creates and verifies customer, equipment, and technical information; captures data with service tools; documents required information in the service management system.
• Obtains product technical issue information, utilizes resources, escalates issues as needed, and records troubleshooting steps to ensure seamless transitions.
• Recognizes the value of diverse perspectives and cultures.

Job: Service

Organization: Cummins Inc.

Role Category: On‑site with Flexibility

Job Type: Technician

Minimum Salary: $45.64

Maximum Salary: $50.00

Relocation Package: Yes

100% On‑Site: No

Cummins and E‑Verify: Yes

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.

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