Power Generation Field Service Technician - Level III Job Hodgkins Illinois USA,Energy/Power Generation

Location: Hodgkins

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

Key Responsibilities

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
Completes required documentation such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues/incidents to site management and supervisor.
Communicates effectively across audiences, delivering clear understanding of unique needs.
Builds strong customer relationships and delivers customer‑centric solutions.
Develops people to meet career goals and organization goals.
Manages complexity, making sense of high‑quantity and sometimes contradictory information to solve problems.
Handles conflict situations effectively.
Actively seeks new ways to grow and be challenged using formal and informal development channels.
Champions proactive health and safety behaviors, identifying, reporting, and participating in actions to improve health and safety.
Translates customer complaints to develop troubleshooting plan, troubleshoots following guided workflows, specialized equipment, and diagnoses computer software to isolate failed components and validate repair.
Identifies available hardware and software tool suite, utilizes electronic tool set to maintain or diagnose issues, interprets results or recommendations to determine next steps.
Interprets interactions of electrical and mechanical systems, applying tools, publications, and measurements to diagnose and repair.
Demonstrates knowledge of Cummins and industry standards, follows safe work procedures including PPE; analyzes power generation system operation and integration using tools, publications, and measurements.
Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure quality; disassembles and assembles engines or generators and inspects parts per reuse guidelines.
Creates and verifies customer, equipment and technical information; captures data using required service tools and documents required information in the service management system.
Obtains product technical issue information, utilizes resources including data management tools and elevates issues to higher expertise, balancing timeliness and investigation, capturing troubleshooting steps in appropriate database.

Job Details

EEO Statement

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I‑9 to confirm work authorization.

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