Client Services Representative

Overview

This opportunity is an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601***.

Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.

• Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors
• Handle exhibitor list entry and subsequent updates, edits and changes
• Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy
• Write, process and manage Show Organizer work orders, as necessary on assigned events
• Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments
• Perform Client Services Representative functions as outlined in standard operating procedures
• Perform other assigned tasks in all GES applications pertaining to Client Services functions
• Acts as a liaison with show management, venue contacts, and production personnel with regard to all services
• Proficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discounting
• Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools
• Assists Client Services Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs
• Serves as in-house contact for Client Services Manager while they are at show site
• Produce miscellaneous/small projects as needed
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services

• College degree preferred
• Two (2) years’ experience in the tradeshow, convention, hospitality industry or special event planning preferred
• Good oral and written communication skills
• Good organizational skills

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year
• Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……