Deposit Operations Team Lead — Mentor & Agent

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non‑bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship‑focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich.,

and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

• An award‑winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).
• Competitive pay and discretionary or incentive bonus eligible.
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.
• Family‑friendly work hours.
• With 175+ community bank locations, we offer opportunities to grow and develop in your career.
• Promote from within culture.

• You’ll work with multiple departments within Wintrust on an on‑going basis, meeting amazing people along the way.
• We strive on teamwork to ensure we all are successful with our daily processes and tasks.
• Chances to learn and grow through new initiatives and multi‑tasking.

The Team Lead Deposit Operations coordinates work for their respective team to ensure team meets and/or exceeds SLAs.

• Provide on the job training to team members. Field process/policy questions to maintain healthy workflow and employee engagement.
• Act as a change agent for the team.
• Load balance work with other team members to ensure SLAs are met. Sharing any performance related concerns with Manager.
• Resolves non‑routine problems with specialized knowledge; support with escalations, inquiries, research and analysis.
• Exercises judgment within defined procedures and practices.

• 3+ years of financial services experience required.
• 1+ years of dispute experience, to include debit card, Zelle, ACH, and ATM transactions, preferred.
• Team lead, mentor, and supervisory experience preferred.

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short‑term and long‑term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

The estimated hourly range for this role is $24.03 - $31.25 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.