Special Loans Analyst

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower‑focused support and investor‑driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re‑performing and non‑performing loans and other specialty products such as Non‑QM, jumbo, and business purpose loans.

Fay Servicing’s high‑touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real‑time reporting, and regulatory compliance. Fay’s end‑to‑end servicing capabilities cover early‑stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting‑edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive assessments of unique loan cases, identifying potential risks, and implementing solutions in collaboration with cross‑functional teams. The role assists in managing special loan accounts, including those in default, modification, or unique situations requiring special handling. The Special Loans Analyst I reviews loan documentation, assesses account status, and performs detailed analysis to support decision‑making processes.

The position collaborates closely with other departments to ensure effective resolution of special loan cases while maintaining compliance with regulatory requirements and company policies.

• High school diploma or GED required;
  Associate or Bachelor’s degree preferred
• 1+ years’ experience servicing adjustable rates, modifications, simple interest or similar background
• 1+ years’ experience in the mortgage servicing industry
• 1+ years’ experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred
• 1+ years’ experience working in a fast‑paced work environment preferred
• Knowledge of MSP ARM Workstation controls preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem‑solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast‑paced, dynamic environment
• Customer service/client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

• The hiring range for this position is between $19.00–$25.00 per hour
• This position is eligible for an annual discretionary bonus

Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)..