Care Coordinator; Merrionette Park

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Since 1857, MFS has been the engine of change that empowers families to reach their greatest potential and positively impact their communities.

We are now hiring for a full-time Care Coordinator at our Merrionette Park location.

SALARY: The average starting salary for this position will fall in the range of $47,000 to $52,000 annually. Where candidates fall in this range will be based on skill and experience level.

• Provides community care coordination utilizing the High-Fidelity Wraparound or Intensive Care Coordination service delivery model. Facilitates Child and Family Team Meetings for designated caseload.
• Conducts necessary assessments and develops collaborative, strengths-based child and family service plans.
• Provides outreach and education to children and families about care coordination and eligible services.
• Conducts community engagement and provides services to the child and family in home and community-based settings.
• Gathers information for the IM+CANS and related care plans.
• Monitors daily alerts for participants entering an emergency room or inpatient hospital processes and other coordinated care interfaces, following up with clients and facilitating post-discharge appointments.
• Documents the care/service plans and other vital information in the electronic health record after each contact and service.
• Actively leads the care planning process that specifies direct care resources to meet physical and psychosocial needs; prioritizing problems and establishing mutually agreed-upon goals specific to the client.
• Participates in participant education, including development of materials, conducting presentations or supporting other team members in such efforts.
• Works with multidisciplinary professionals and community agencies to provide a continuum of coordinated care to meet the complex needs of clients.
• Maintains timely and accurate client records and any necessary agency and funder required program reports.
• Participates in agency and site-based required meetings and trainings.
• Other duties as assigned.

• Bachelor’s degree in a human services or related field.
• 2+ years' experience in the mental health field.
• Bilingual in Spanish preferred.
• Experience working with diverse child and family populations with significant behavioral needs or social service needs, preferred.

• Experience working with diverse child and family populations with significant behavioral health needs; social service experience is preferred.
• Requires mobility to work across the region and attend meetings as necessary, with vehicle, valid driver’s license, and insurance.
• Excellent oral and written communication skills, including written, social media, giving community presentations and proficiency in Microsoft Office Suite and Google tools.
• Punctual, reliable and dependable with the ability to work flexible hours (some evenings and weekends).
• Ability to work effectively with diverse individuals and groups.
• Self-starter that is detail-oriented and thinks creatively and strategically.
• Ability to produce high-quality work independently.
• Demonstrated commitment to social justice, community empowerment, and advocacy.

• Driving for work required with transportation of clients preferred in a personally owned vehicle.

• Satisfactorily pass all screenings and criminal background checks.

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual and $4,000 to family HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

More about Metropolitan:
Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.