Front Desk Agent-Fulltime

Description

Do you enjoy meeting new people, solving problems, and creating great first impressions? If so, we’d love to meet you.

As a Front Desk Agent
, you'll be the face of our hotel and the first person guests see when they arrive. Whether you're welcoming a family on vacation, helping a business traveler after a long flight, or assisting a wedding guest on a special weekend, you'll play a key role in creating memorable experiences from check-in to check-out.

If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering outstanding service, this could be the perfect opportunity for you.

Requirements

• Welcome guests with a warm, friendly attitude and provide an exceptional arrival experience
• Perform all check-in and check-out procedures accurately and efficiently
• Manage online and phone reservations
• Verify payment information and process guest transactions
• Provide information about hotel services, room types, rates, amenities, and local attractions
• Respond to guest questions, concerns, and requests professionally and promptly
• Coordinate with Housekeeping and other departments to ensure guest rooms are ready and meet quality standards
• Confirm group reservations and help coordinate special requests for VIP guests, wedding parties, and event attendees
• Identify opportunities to enhance the guest experience through additional hotel services and amenities
• Maintain accurate reservation, billing, and guest records
• Support hotel operations through additional duties as assigned

• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar customer service role preferred
• Hospitality experience is a plus, but a positive attitude and willingness to learn go a long way
• Ability to read, write, and speak English

• Strong attention to detail and guest needs
• Excellent customer service mindset
• Strong communication and organizational skills
• Ability to remain calm, professional, and courteous under pressure
• Self-starter who takes initiative
• Ability to follow instructions and work independently
• Flexible and adaptable in a dynamic hotel environment
• Reliable and committed to completing tasks accurately and on time

Full-Time Position

Flexible scheduling required, including:

• Days
• Evenings
• Weekends
• Holidays as needed

$19.50 per hour

We take care of our team so they can take care of our guests.

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Employee Referral Program
• Tuition Reimbursement
• Free Employee Meals
• Free Parking

Enjoy exclusive employee, friends, and family discounts at participating hotel brand properties around the world.