Training & Performance Manager

Responsibilities:

• Train new staff members on the correct usage of company operating systems and processes by delivering in‑person training sessions and ensuring effective knowledge transfer
• Ensure new employees are signed off as proficient in assigned system modules
• Analyze key performance indicator gaps to determine where additional training is needed
• Retrain current staff members on the correct usage of company operating systems and processes
• Train staff members on system enhancements as new modules are rolled out
• Collaborate with Operations, Compliance, HR and Technology on the effectiveness of training material and make suggestions for continuous improvement
• Work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally
• Train new and existing employees on the use of Power BI and how that relates to achieving operational KPI’s and managing their daily workflow
• Drive training compliance through monitoring of training records and reports
• Other duties as assigned

Physical Requirements:

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job will require regular and punctual attendance as well as presence on‑site at the assigned work location

Other Skills & Abilities:

• People skills required in order to create, maintain and enhance relationships with internal stakeholders
• Extremely detail oriented
• Technical competence (Excel, Word, PowerPoint etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Education & Experience:

• High School Diploma or Equivalent

Certifications & Licenses:

• Professional certification may be required in some areas

Benefits:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off equal to 17 days for the year, usable for Sick Time or Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to the job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause close to your heart and contribute to our communities
• Employee Discounts
• Wellness Incentives up to $100 per year for completing challenges, plus a discount on contribution rates

Disclaimer:
The above statements describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E‑Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.