Technical Writer

Overview

The Technical Writer is responsible for creating and maintaining world-class product documentation, including dealer installation manuals, owner’s guides, service documentation, and training materials. The role bridges engineering concepts and end-user needs by producing clear, structured, and engaging technical content that supports customers and field personnel. This position will partner with cross-functional teams and use modern tools, including AI-assisted technologies, to accelerate content creation and maintain high standards of accuracy and usability.

• Own the process of creating and revising technical manuals, installation guides, owner’s guides, troubleshooting guides, training materials, and related deliverables by researching, writing, editing, and updating the materials.
• Translate complex technical specs and procedures into clear, audience-appropriate language.
• Ensure consistency in style, tone, formatting, and structural standards across product documentation.
• Create or collaborate on visuals—renderings, diagrams, charts, tables, photographs, schematics—that improve clarity and usability.
• Work with engineers and designers to incorporate accurate product graphics and illustrations.
• Apply standardized templates, style guides, and publishing workflows.
• Manage version control, review cycles, and documentation release schedules aligned to product launches.
• Optimize documentation for multiple delivery formats (print, digital, web).
• Engage with Engineering, Product Management, Technical Services, Quality, and Support teams to validate content.
• Collect and incorporate feedback to continuously improve documentation quality.
• Identify and implement process improvements to accelerate documentation quality and delivery.
• Stay current on best practices in technical communication and documentation tooling.
• Perform other responsibilities as needed.

• Bachelor’s degree in Technical Communication, English, Engineering, or related field.
• 5+ years of technical writing experience — preferably in manufacturing, industrial products, electronics, or similar sectors.
• Exceptional writing, editing, and communication skills.
• Ability to interpret technical information (engineering drawings, specifications, procedures).
• Strong organization, attention to detail, and ability to manage multiple projects.
• Experience working with quality and regulatory documentation standards.
• Adept with basic documentation tools (e.g., Adobe InDesign/Frame Maker, Microsoft Word, Visio).
• Experience working with AI and advanced tools for drafting, summarizing, and revising technical content (e.g., Microsoft Copilot, ChatGPT).
• AI-enabled content imaging or diagram creation tools to produce clear visuals, flowcharts, and schematics (e.g., Adobe Firefly, AI plugins for Visio/Figma).
• Data visualization tools that generate tables, graphs, and technical comparisons from structured inputs.
• Documentation AI platform tools that support content reuse, indexing, and generation (e.g. Mad Cap Flare, Document 360, Frame Maker).

To perform the job successfully, an individual should demonstrate the following competencies in this position:

• Interpersonal problem-solving
• Adaptability
• Planning and organizing
• Quality control
• Independence
• Detail-oriented
• Team player
• Oral and written communication

Target Salary Range: $75,000 - $90,000 per year. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).