WMS Business Systems Analyst

Our client is seeking a WMS Business Systems Analyst to join their team. As a Business Systems Analyst (BSA) is responsible for managing the WMS, ERP, OMS, including the oversight and resolution of EDI issues. The BSA will lead the coordination and resolution of break/fix issues, maintain project lists, gather detailed business requirements from internal stakeholders, and ensure systems alignment with business objectives.

Key Responsibilities:

• Provide training and guidance to internal staff and end-users on system functionalities and processes.
• Act as primary point of contact for all ERP, WMS, OMS, PIM, and EDI-related issues.
• Manage and prioritize break/fix incidents, enhancements, system upgrades, and collaborate closely with internal staff and external vendors.
• Develop and maintain detailed documentation, including project lists, functional requirements, process flows, and training materials.
• Regularly meet with internal stakeholders to identify and document project requirements and enhancement opportunities.
• Translate business requirements into technical specifications to facilitate clear communication with technical teams or vendors.
• Perform system testing and validation, and provide guidance to end-users for UAT (User Acceptance Testing).
• Proactively monitor system performance and provide recommendations for improvements and upgrades.
• Work with internal business and IT staff to plan and execute system upgrades and new implementations.
• Provide support during business hours and after hours (weekends included) and act as the primary point of contact for urgent issues.

Required Skills & Qualifications:

• Bachelor s degree in Information Systems, Business Administration, or related field.
• Minimum 3-5 years experience in a Business Systems Analyst or similar role.
• Experience supporting ERP and WMS systems, ERP and/or AS preferred.
• Strong analytical skills with the ability to translate complex business requirements into technical specifications.
• Excellent verbal and written communication, interpersonal skills, and stakeholder management.
• Proven ability to manage multiple priorities and effectively troubleshoot issues.
• Experience managing relationships with external vendors and service providers.
• Familiarity with integration tools (middleware platforms like Mule Soft, Boomi, or Informatica).
• Understanding of EDI (Electronic Data Interchange) processes, integrations, and troubleshooting.
• Knowledge of reporting and analytics tools such as Power BI.

Preferred Qualifications:

• Familiarity with warehouse and logistics operations, particularly in the manufacturing or automotive industry.
• Experience with SQL and Python required.
• Familiarity with on-premises (Veeam) and cloud infrastructure (AWS or Azure).
• Project management certifications (such as PMP or Agile certifications).
• Experience with Microsoft Project, Microsoft Visio, or other similar tools.
• ERP/WMS systems management certifications.
• ITIL Foundation Certification.
• Exposure to Lean, Six Sigma, or continuous improvement methodologies.

Work Environment: This position operates in a professional office environment with occasional time spent in warehouse operations for system-related tasks.

Travel: Travel is required between all company locations and vendor sites based on project needs or

issue resolution

Salary/Rate: $90,000 - $120,000 per year (based on experience) plus benefits.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

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