Specialist Customer Success - Supply Chain

Why work at HARIBO? The original and iconic Goldbears, created in 1922, have delighted kids and grown-ups for over 100 years! Our associates are our most valuable asset. At HARIBO of America we are committed to a comprehensive benefit program that helps our employee stay healthy, feel secure, and maintain a positive work life balance. We provide fully paid health insurance premiums and generous HSA contribution, 11 paid Holiday plus Paid Time Off/PTO, competitive 401(k), tuition reimbursement, and more.

Additionally, we offer community involvement opportunities and career growth opportunities.

We are the world's #1 gummi candy manufacturer. It's a great time to join HARIBO and help spread "Childlike Happiness" (one of our core values) to consumers across the United States. The Customer Success Specialist - Supply Chain supports direct ship retail customers such as grocery, drug, convenience, value, mass and other retail channels and distributors that sell HARIBO products. This role oversees all operational and account management aspects of assigned account(s) including Order Management, Order Fulfillment, Shipment Tracking, resolving freight claims, and Order To Cash Flow Process (also known as O2C).

Located on-site at the HARIBO of America corporate headquarters in Rosemont, Illinois, within our supply chain organization, you will partner with internal teams including Logistics, Warehousing, and even the Sales team. You will also regularly communicate with your assigned customers (retailers and brokers). Handling multiple accounts in a fast-paced environment, the Customer Success Specialist – Supply Chain works cross-functionally with internal and external stakeholders to fill customer (retailer) purchase orders On-Time In-Full (OTIF) including order entry, shipment tracking, providing updates, resolving issues, reporting of data and metrics, and provide timely customer (retailer) correspondence.

The ideal
Customer Success Specialist – Supply Chain will have a Bachelor's Degree plus 3+ years of experience in supply chain and/or customer account management (Order Management, etc) specifically within the consumer goods industry. Are you HARIBO?

• As a member of our supply chain team, the Customer Success Specialist will support customer (retailer) and broker inquires related to order status and tracking of shipments
• Provide status of orders to brokers, customers (retailers and distributors). Respond to Warehouse and logistics/transportation carrier inquires
• Perform order entry functions manually or via EDI, ensuring all orders received are processed timely and accurately
• Utilize Excel spreadsheets, SAP, and Power BI reporting to view inventory and order history
• Understand and execute the end-to-end sales process from order through shipment

• Bachelor’s Degree in Supply Chain, Business, Operations, or related field
• 3+ years of experience in customer account management, supply chain, order management, or inside sales support – ideally specifically within the consumer goods industry
• Previous ERP, Enterprise Resource Platform, experience is required

• Working knowledge of SAP S4-HANA is strongly preferred
• Advanced Excel skills

• Strong communication skills – both verbal and written
• Good business acumen
• Ability to work with multiple accounts in a fast-paced environment
• Ability to manage competing priorities in a fast-paced environment Compensation and Benefits

  Target Hiring Pay Range: $60,000 - $75,000 annually

  This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate’s offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role.

  In addition to the base salary, HARIBO of America, Inc. offers a comprehensive benefits package to support the well-being of our associates and their families.

  HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all…