Technical Installation Support Manager

Technical Installation Support Manager Job

Company: Armstrong World Industries

Primary location: Gilberts, Illinois
Relocation offered: No
Employment status: Full-Time
Travel: 26%-50%
Non-compete: No

The estimated base salary range for this role is $91,500 to $137,260 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

Benefits:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the General Manager, the Technical Services Manager ensures the successful field execution and long‑term performance of Turf and AS products by providing expert installation support, technical guidance, and field remediation for both standard and complex applications. Through hands‑on problem solving, collaboration with internal teams and external partners, and delivery of installation best practices and training, the role reduces installation risk, improves field quality outcomes, and supports customer satisfaction while upholding Armstrong’s standards for workmanship, safety, and product integrity.

What’s in it for you

• Influence best practices across contractors, distributors, and partners
• Collaborate cross‑functionally with engineering, quality, and operations
• Build strong industry relationships and trusted advisor status

What You’ll Do

• Provide technical consultation and hands‑on field support to internal teams and external customers to ensure proper installation, performance, and long‑term durability of Turf and AS product lines in both standard and complex applications.
• Engage distributors, contractors, architects, and designers to support correct installation techniques, resolve constructability challenges, and influence adherence to best practices; review and interpret drawings and specifications to validate installation requirements.
• Support and lead field remediation efforts on‑site and remotely, documenting activities, tracking outcomes, and reporting field metrics; collaborate with Turf, quality, engineering, and operations teams to identify trends, resolve issues, and drive corrective and preventive actions.
• Support non‑standard and custom field applications, including complex ceiling and wall systems, by advising on installation strategy, adapting standard methods, and validating solutions.
• Perform and oversee refinishing, field modifications, and corrective work utilizing advanced detail carpentry and commercial ceiling and wall installation skills; contribute to troubleshooting, mockups, installation evaluations, and root cause analysis.
• Participate in and support field remediation discussions and negotiations by providing technical insight and practical solutions that enable timely and effective resolution.
• Develop and maintain relationships with key industry partners; understand customer challenges and delivers installation training and guidance to improve field execution, reduce rework, and enhance product performance.

Cross‑Functional Collaboration

• Works closely with project management, sales, product engineering, quality, and operations to investigate and resolve customer complaints, field issues, and manufacturing claims.
• Represents Turf in the field with professionalism, craftsmanship, and sound judgment, serving as a trusted technical resource and reinforcing commitment to customer satisfaction.
• Supports internal and external training efforts by demonstrating installation best practices and product application expertise in contractor‑ and customer‑facing environments.
• Coordinates with other Company business units to align processes, share field…