Advanced Technician

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

• Provide world‑class support service by completing new customer installations, repairing equipment, and troubleshooting.
• Maintain high‑quality connectivity by troubleshooting and diagnosing malfunctions in the headend, HFC and fiber optic networks, and home terminal units.
• Repair local plant performance issues and customer‑owned equipment using electronic test equipment.
• Read and interpret system/network design maps, verify as‑built documentation, compare field findings with existing documents, and report findings following company standards.
• Splice and/or terminate coaxial and fiber optic cables, mount active and passive devices (both aerial and underground), activate devices, and test to ensure optimal performance of all equipment in the HFC/fiber‑optic plant to company, manufacturer, and design specifications.
• Perform surveys to determine if customer‑requested locations are capable of receiving service and create maps/drawings to estimate costs for plant/drop extensions.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Execute construction maintenance duties, including splicing coaxial/fiber‑optic cables, restoring cable plant to system specification, repairing and/or replacing damaged equipment, and inspecting power supplies.
• Continuously monitor plant for ingress/egress, perform signal leakage ride‑out activities, and track and repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.

• One‑year certificate from college or technical school, or three to four years of related experience and/or training, or an equivalent combination of education and experience.
• Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
• Working knowledge of signal level meters, voltage‑ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
• Knowledge of rules and regulations of regulatory bodies such as FCC, NEC, NESC, OSHA, DOT, and local ordinances.
• Valid driver’s license in the state of employment.
• Ability to work a variable schedule, respond to service interruptions during regular business hours, shift work, or on‑call, and work overtime including weekends, evenings, and holidays as required.

• Committed – values every customer and works hard to keep their business and support our communities.
• Helpful – delivers support in the most useful ways, addressing customer needs with expertise, respect, and empathy.
• Proactive – understands customer needs and actively works to make the relationship seamless, easy, and rewarding.
• Personal – knows customers well and tailors communication and interactions to address their expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities and a collaborative work environment.

Cable One and our family of brands is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

In accordance with DOT policy, the company retrieves driving records and randomly tests for illegal substances. Individuals hired into DOT regulated positions must meet and maintain the requirements under the company’s DOT program, including a road test, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.