Manager, Enrolments and Student Reporting

Location: Bedford Park

** Position Details
**** About the Role
** Student Administration Services (SAS) at Flinders University is a key contributor to the student experience, from admissions through to graduations, SAS contributes to a contemporary and positive student and staff experience.

The Manager, Enrolments and Student Reporting oversees the day-to-day operations of student enrolment and reporting services and works with the Senior Manager, Student Administration and Reporting Services to ensure institutional compliance with the Higher Education Support Act 2003 (HESA) as it relates to student records, scholarships, entitlements, course load and completions. This role is embedded within a collaborative and supportive SAS leadership team, providing excellent opportunities for professional growth and development.

This newly established position offers a unique opportunity to build your own team and expand your leadership capabilities. In this role, you’ll collaborate with key stakeholders throughout the university to manage a high-performing enrolment and student reporting team, dedicated to delivering an exceptional student enrolment experience. You’ll spearhead initiatives that drive improvements in service delivery and elevate the student experience, all while safeguarding the integrity of student data and ensuring the university’s compliance with statutory reporting obligations.

Some of the key position responsibilities of the role are:
* Interpreting legislative requirements by being an active member of internal and external working groups and collaborating with Information & Digital Services (IDS) and Student Administrations Services (SAS) teams to translate legislative requirements into actionable business rules, system configurations and policy updates.
* Leading initiatives to ensure TCSI reporting error patterns are identified, and remediation activities are undertaken by directing the Student Enrolment and Reporting team, escalating complex issues to the Senior Manager and liaising with impacted business areas to implement preventative measures.
* Managing the institution’s TCSI reporting processes, ensuring accurate data collection, validation, and timely submission in line with government reporting regulations and organisational standards.
* Facilitating the Student TCSI working group and Leadership working group to highlight areas requiring strategic focus and to track progress in reducing errors over time.
* Managing the Student Enrolment Services activities, ensuring student enrolment systems, processes and information meet requirements and support key student enrolment dates.

A more comprehensive list of responsibilities is available from the
** About You
** As our
** Manager, Enrolments and Student Reporting,
** you will have extensive experience in creating and delivering a consistent and integrated customer experience across multiple touch points within a complex environment and the ability to create and lead a continuous improvement culture that proactively identifies, prioritises and implements changes that enhance the customer experience and improve the efficiency of business practices and performance.

You bring high level written and oral communication skills, including the ability to liaise with senior management and develop strategic and operational communications for a wide audience including external government agencies, and proven ability to work proactively and collaboratively within and outside own team.

To be successful in this role, you will also have:
* Demonstrated experience leading, motivating and developing a large team of professionals to deliver service excellence and inspiring a working culture of support, recognition and ongoing development.
* A broad knowledge and demonstrated ability to interpret and accurately advise on student-related higher education policies and procedures and provide sound advice to stakeholders on complex and sensitive matters.
* Progress towards postgraduate qualifications and relevant experience; or extensive experience and management expertise; or an equivalent combination of experience and/or education and/or training.
* Knowledge of and/or experience…