Workplace Lead

Overview

Job Title:

Workplace Experience Lead

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment. The Lead will manage day‑to‑day client initiatives, space management, and overall operation at a specific building or set of buildings, leveraging employee data to continuously improve the program.

• Day‑to‑day office management of a specific building or set of buildings, including scheduling vendors, providing employee guidance and problem resolution, managing program compliance, and ensuring daily office expectations.
• Operational oversight of the Workplace Experience Program for a dedicated building and coordination with other service line leads and the Workplace Experience Manager.
• Primary escalation point for employees, ensuring complaints, questions, and concerns are properly addressed.
• Identify and communicate gaps in service or process improvements and collaborate with the Manager to implement new, innovative solutions.
• Oversee space readiness and quality of service across the building, and provide high‑touch support to key stakeholders and VIPs.
• Review voice‑of‑employee data (quantitative and qualitative) to capture service needs, track themes and trends, and share insights with the Manager.
• Proactively submit work orders for repairs, maintenance, and missing furniture before an end user is impacted.

• Communication:
  Comfortable corresponding with executive‑level clients and individuals at all levels.
• EQ:
  Exceptional emotional intelligence, empathy, and integrity.
• Organized:
  Detail‑oriented, confident self‑starter with exceptional organizational skills.
• Proactive: “Can do” mentality, able to act with minimal information.
• Leadership:
  Represents program goals and culture, mentors and coaches peers.
• Resilient:
  Ability to work under pressure while remaining calm.
• Technology Proficiency:
  Skilled with Microsoft Suite and comfortable learning proprietary tools.

• College degree preferred.
• Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, or customer service.

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

The compensation for the position is $59,500.00 – $70,000.00. The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), applicants with a disability may request accommodations by calling the ADA line at 1‑888‑365‑5406 or emailing