Rosemont - Security officer 2nd shift

Essential Duties and Responsibilities Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence:
  Maintain a consistently polished, professional, and immaculate
  uniform and personal presentation, serving as a positive and credible first impression for the
  property.
• Proactive Engagement:
  Act as the primary point of contact for all building occupants and guests,
  providing proactive assistance, clear directions, and timely information with a naturally outgoing,
  engaging, and hospitable demeanor.
• Tenant Relations:
  Professionally and promptly assist tenants with building-related inquiries, access
  issues, and security concerns, establishing positive rapport and escalating complex matters to
  management as necessary.
• Visitor Management:
  Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
  temporary badges, and announce guest arrivals in accordance with established security protocols.

• Access Control:
  Strictly enforce building access control policies, ensuring every individual (tenant,
  vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing
  unauthorized entry or "tailgating."
• Foot Patrols:
  Conduct regular, documented security patrols of the property's interior and exterior
  perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and
  reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring:
  Proficiently operate and monitor the Closed-Circuit Television (CCTV)
  system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response:
  Serve as a primary responder to all alarms and critical incidents (e.g., medical
  emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency
  procedures and coordinating with building management and first responders.

• Report Writing:
  Prepare detailed, accurate, and professional written reports on all security-related
  incidents, daily activities, unusual occurrences, and patrol observations using required digital
  platforms.
• Critical Incident Escalation:
  Immediately and effectively elevate all critical incidents and
  emergencies to the appropriate building management, security contacts, and law enforcement
  agencies, ensuring a timely and organized response.
• Key and Access Card Control:
  Assist with the accurate inventory and issuance of all building keys and
  access cards, ensuring documentation is current and that credentials for terminated personnel are
  immediately deactivated and reconciled.

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused
  environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite
  for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle
  complex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment is
  strongly preferred and will be considered a significant asset.

• Bi-lingual considered a plus
• Evening, overnight, and weekend availability required

• Positions starting at $19.50/ hour . 2nd shift ( Mon-Fri:  )
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V