Operations Team Member - Wintrust Sports Complex

OPERATIONS TEAM MEMBER - Wintrust Sports Complex
MCS SFM, LLC

LOCATION:

Bedford Park, IL

Wintrust Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Wintrust Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry’s best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

• Ensure equipment for events is readily available and safe to use
• Properly set up and breakdown for all events
• Help stock and inventory equipment and supplies
• Be knowledgeable of scoreboard operations and retractable athletic equipment
• Monitor all events in and around the facility
• Maintain and control trash in all areas of the facility including indoor and outdoor
• Consistently communicate issues and relevant updates to your supervisor and team members
• Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
• Provide courteous and friendly first‑in‑class service to all guests
• Be knowledgeable about the facility (practices, events, meeting dates/times)
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

• Flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high‑volume, fast‑paced environment
• Must have excellent guest service skills
• Ability to multi‑task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Commitment to the safety and well‑being of others

• Must be able to lift 40 pounds waist high
• May be required to stand for extended periods of time and squat, stoop or bend
• Facility has intermittent noise
• This position requires physical demands