Dispatch Supervisor

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains.

What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values:
Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

Work Model: On-Site

Work Schedule: The position requires an average of 45–50 hours per week and includes rotating after-hours and weekend on-call responsibilities.

Travel Requirements: Approximately 15%

Supervisory Responsibilities: Yes

Reports to: Director of Trucking Operations

The Dispatch Supervisor is responsible for coordinating the scheduling and movement of shipments for multiple customers while directly supervising assigned Class A drivers. This position oversees daily dispatch operations, customer communication, shipment tracking, driver performance, and transportation coverage to ensure safe, efficient, and reliable service.

The Dispatch Supervisor also supports driver hiring, training, performance management, and compliance while working closely with customers, carriers, operations, maintenance, and human resources to achieve business and customer service objectives.

As a Dispatch Supervisor, you will oversee daily transportation and dispatch operations while ensuring customer needs, driver performance, and operational goals are consistently met.

• Coordinate pickup and delivery schedules with customers and drivers.
• Dispatch loads and monitor shipments from pickup through delivery.
• Plan transportation routes, payloads, equipment requirements, and transportation modes.
• Track shipments and provide timely status updates to internal and external customers.
• Optimize the use of company drivers, Independent Contractors, and external carriers.
• Ensure freight is positioned appropriately to maximize driver productivity and revenue.
• Consider cost reduction, freight savings, service requirements, and contractual obligations when planning transportation.
• Coordinate the retrieval of equipment or loads in situations involving breakdowns, accidents, or abandonment.

• Serve as a primary point of contact for customer, carrier, and driver-related issues.
• Establish and maintain strong relationships with customers, carriers, and drivers.
• Resolve logistical and service-related issues professionally and efficiently.
• Ensure customer service expectations and transportation coverage requirements are consistently met.
• Maintain accurate customer, vendor, carrier, and shipment information.
• Ensure required documentation is completed accurately and on time to support billing, payroll, and accounts payable processes.

• Directly supervise assigned Class A drivers and provide ongoing guidance and support.
• Assist with driver hiring, onboarding, orientation, and training.
• Monitor and document driver performance and provide regular feedback.
• Conduct driver performance reviews and developmental conversations.
• Address issues related to late deliveries, compliance, communication, paperwork, and service performance.
• Partner with Operations and Human Resources to support driver retention and growth strategies.
• Ensure drivers understand and comply with freight securement, permit, safety, and operational requirements.
• Report accidents, incidents, claims, and service failures to the…