Housekeeping Manager

Location: Panjim

Organization
- Ronil

Summary

We are looking for a free spirited, creative and dynamic Housekeeping Manager (Department Head position) for Ronil Goa – the first JdV by Hyatt branded hotel in India South West Asia. This role will be responsible for the overall Housekeeping & Laundry operations at the resort, leading a team of 30+.

As a member of the hotel Executive Committee, the Housekeeping Manager is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

Main

Duties and responsibilities:

Operational:

Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
Be responsible for hotel flower arrangements.
Communicates with and supervise the hotel's contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
Assist in overseeing the cleanliness of guest rooms and public areas.
Assist in overseeing the cleanliness of public and back-of-the house areas.
Works with vendors to provide uniforms for all hotel employees.
Ensures the proper handling and control of lost and found items.
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeper and/or Assistant Managers - Housekeeping.
Assist in overseeing that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of 'We work through Teams'.

Customer Service:

Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible in-room service.

Administrative:

Assists in the preparation and updates of the Housekeeping Departmental Operations Manual.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Reads and updates the Communications Log Books.
Ensures the use new technology and equipment is explored and implemented wherever appropriate.
Ensures Housekeeping service standards are in accordance with the Operations Manual.

Financial:

Endorses all purchase requests and invoices for Housekeeping related expenses.
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Assists in monthly reforecasting, as appropriate.
Assists in the preparation of the Annual Business Plan for Rooms.
Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

People:

Assist in overseeing the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
Assist in overseeing the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
Conducts annual Performance Development Discussions with Housekeeping employees, supports them in their professional development goals.
Plans and implements effective training programmes for all Housekeeping employees in coordination with the Training Manager and…