Center Head

Location: Mangaluru

Role Overview

The Centre Head will be responsible for complete ownership of an entire workspace/building, ensuring seamless day-to-day operations, exceptional member experience, and strong financial performance.

This role is a senior leadership position and requires managing multiple teams including community leads, facility and maintenance teams, vendors, and cross-functional stakeholders. The Centre Head will act as the single point of accountability for operations, profitability, compliance, and reporting for the assigned location(s).

Key Responsibilities

Operations Management

- Own end-to-end operations of the entire workspace/building.
- Ensure smooth daily functioning with minimal downtime.
- Develop and execute operational strategies aligned with business goals.
- Implement and standardize SOPs to maintain consistency and efficiency.

Facility & Vendor Management

- Oversee building maintenance, infrastructure, safety, and utilities.
- Manage vendors including housekeeping, security, maintenance, and service partners.
- Negotiate contracts, monitor SLAs, and ensure service quality.
- Ensure compliance with statutory, safety, and legal requirements.
- Member Experience & Community Operations.
- Drive a strong member-first culture across the workspace.
- Ensure a seamless member journey from onboarding to daily operations.
- Collaborate with community and sales teams to address feedback and improve retention.
- Conduct regular audits and walkthroughs to ensure brand and service standards.

Team Leadership

- Lead and manage community leads, facility managers, and operations teams.
- Set performance goals, track KPIs, and ensure accountability.
- Build a culture of ownership, collaboration, and problem-solving.
- Coach and develop team members for long-term growth.

Financial Ownership & Reporting

- Own operational budgets and P&L management for the building.
- Track occupancy, revenue, expenses, and profitability.
- Drive cost optimization initiatives without compromising service quality.
- Prepare and present detailed operational and financial reports to leadership.

Growth & Expansion Support

- Support new workspace launches and operational rollouts.
- Coordinate with design, projects, marketing, and technology teams.
- Implement scalable systems to support future growth.

Technology & Systems

- Use operational and facility management tools for tracking and reporting.
- Identify opportunities to leverage technology for efficiency and member experience.

Requirements

- 8–12 years of experience in operations leadership roles.
- Preferred background:
Coworking, Managed Office Spaces, Hospitality, Commercial Real Estate, or Facility Management.
- Experience managing large properties or multi-team operations.
- Strong exposure to vendor management, facility operations, and building maintenance.
- Proven experience in budgeting, cost control, and P&L management.
- Excellent communication and stakeholder management skills.
- Hands-on, ownership-driven leader with strategic thinking ability.
- Fluency in English is mandatory.
- Kannada language proficiency is mandatory.
- Tulu or other local languages are an added advantage.