Cluster Manager

Location: Jagdalpur

Company Description
DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in fast and efficient logistics and quick commerce operations across India. DropX currently operates dark store and quick commerce operations for multiple clients including Amazon, Flipkart, and other leading quick commerce businesses. Our focus is on operational excellence, speed, scalability, and process-driven execution across all cities and stores.

Role Description
This is a full-time, on-site role located in Jagdalpur, Chhattisgarh, India for a Cluster Manager at DropX Logistics. The Cluster Manager will oversee the daily operations of multiple delivery hubs within the assigned region. Responsibilities include supervising staff, optimizing operational efficiency, managing logistics and resource allocation, monitoring performance metrics, and ensuring customer satisfaction. The role also requires consistent collaboration and communication with internal teams to maintain high service standards and address challenges effectively.

Qualifications
Strong team management and leadership skills, with experience in supervising teams or leading operational units
Excellent logistical planning, resource optimization, and decision-making skills
Experience in logistics, supply chain, or last-mile operations
Prior exposure to Amazon EDSP or DSP operations is preferred
Strong team leadership and stakeholder management skills.
Ability to manage multiple stations and field teams.
Proven experience managing operational KPIs and P&L.
Proficiency in performance tracking, data analysis, and reporting tools
Adaptability, problem-solving skills, and a proactive approach to resolving challenges
Bachelor's degree in Logistics, Business Administration, Operations Management, or a related field
Familiarity with relevant industry software and a strong aptitude for working in a technology-driven environment