Manager Operations

Location: Narela

Who we are
At Fed Ex, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team Fed Ex, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results.
We take pride in our culture values to:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards
Fed Ex was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. Fed Ex remains the highest-ranked delivery company on the list.

Ethisphere named Fed Ex as one of Worlds Most Ethical Companies in  and 2025.

Fed Ex in India is Great Place To Work® Certified )

Position Summary

Responsible to drive international business excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates.

Key Responsibilities

Lead, motivate and empower employees   through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximize customer satisfaction, employee satisfaction and team productivity.
Analyse day-to-day results   in the location operations and   take action to meet the location targets for service quality, loss and damage reduction, at optimum costs   .
Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
Use of standard tools and methods to ensure   daily/weekly/monthly reporting, measuring   and control of resources, activity service performance and cost
Ensure   continuous improvement   and share best practices implementation
Initiate and Implement optimization programs   to achieve efficient activities and targeting continuous improvement on incurred unit cost
Explore opportunities to   improve service level   in the most cost-efficient way
Ensure all resources are focused to   achieve high quality service   performance
Ensure staff are   trained identifying training needs and implementing programs and people development strategies
Manage departmental budgets   effectively, optimizing costs while staying within agreed parameters.
Build   effective network relationships   within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes.
Manage   vendors and facilities effectively   to run operations.

Qualifications:

Minimum Graduate. Master’s degree in business administration, or a related field preferred

Experience:

Min 3 to 5 years of experience of managing teams
Industry experiences preferred
Female candidates prefered

Skills:

Leadership Skills
Planning & Organizing Skills
Judgement & Decision-Making Skills
Presentation Skills
A…