Enforcement Investigator at Department of Consumer Affairs Orange County, IN

Overview

Automotive Program Representative (APR) performs a full range of field and office duties related to the regulation of the automotive repair industry under the general supervision of the Automotive Program (AP) Supervisor I. Responsibilities include investigating consumer complaints, conducting inspections and audits of automotive repair facilities, and ensuring compliance with the Automotive Repair Act (ARA) and related laws and regulations.

The APR collects, analyzes, and preserves evidence, prepares detailed investigative reports that may lead to disciplinary actions, and may provide testimony describing BAR findings in administrative, civil, or criminal proceedings, including small claims court. This position requires technical knowledge of automotive repair practices and the ability to interpret and apply complex laws, policies, and procedures to protect California consumers from fraudulent and unsafe automotive practices and promote compliance within the automotive repair industry.

Assignments may vary in complexity and responsibility appropriate to the incumbent s skill and range level within the classification. As an incumbent gains experience, they are expected to perform duties with increasing independence, complexity, and higher consequence of error.

The APR position is not eligible for a 4/10/40 schedule. This recruitment is until filled and applications will be reviewed on a monthly basis. The cutoff dates will be:
May 26, 2026;
June 23, 2026;
July 23, 2026.

• Automotive Systems Diagnosis and Repair
• Motor Vehicle Emissions Controls Testing and Repair
• Automotive Collision Repair and Refinishing

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

The incumbent works 40 hours per week including time spent in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Approximately 75% of time is spent in the field, including time in a stationary position, driving, and ambulating for extended periods during fieldwork. Travel throughout an assigned geographical area is required by various methods of transportation.

Frequent hand manipulation and body movements are expected. The position may require maneuvering around, underneath, and/or over obstacles during investigations.

• Valid California driver s license (CDL). A photocopy in PDF format of the front and back of the CDL must be provided, clearly showing name, issuing state, CDL number, class, and expiration.
• Medical clearance prior to being hired.
• Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Vehicle Safety Systems Inspection, Smog Technician, and/or Smog Inspector.

• Knowledge of equipment and methods used in the maintenance and repair of automotive equipment.
• Knowledge of equipment and methods used in automotive body damage, collision repair, refinishing and restoration.
• Ability to operate tools used in automotive repair, inspect automotive equipment, purchase parts and materials, keep accurate records of inventory, reconcile and make reports, and follow directions.
• Ability to work cooperatively with others, work efficiently, attend reliably, adapt to changing priorities or deadlines, and maintain a professional and courteous demeanor.
• Ability to analyze information and make decisions in a competent and timely manner; ask effective questions, evaluate information, apply guidelines and procedures, and make accurate decisions.
• Ability to work independently with minimum supervision and maximize utilization of computers to accomplish daily tasks.
• Positive attitude and highly motivated; excellent verbal and written communication skills; excellent organizational skills.

Benefit information can be found on the Cal Careers website and the CalPERS website.