Director of Maintenance Services

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The Director of Maintenance is responsible for the safe, reliable, and effective operation of the community’s buildings, grounds, utilities, equipment, and maintenance systems. Reporting to the Executive Director, the Director of Maintenance leads preventative and corrective maintenance activities, supports life safety and emergency preparedness, supervises maintenance team members, coordinates vendors and projects, and maintains required records and inspections. The position is expected to prioritize resident safety and continuity of operations while managing maintenance resources responsibly and in accordance with organizational standards, approved budgets, and applicable regulatory requirements.

• Develop, implement, and maintain an effective preventative maintenance program for the building, grounds, utilities, equipment, and major systems, including electrical, plumbing, HVAC, and other essential community infrastructure.
• Evaluate maintenance requests and equipment or system failures, prioritize urgent and resident-impacting work, complete repairs within the scope of the department’s capabilities, and coordinate qualified outside assistance when specialized service is required.
• Maintain the community’s grounds, physical plant, equipment, and work areas in a safe, functional, and professional condition and proactively identify risks, deterioration, or recurring maintenance needs requiring corrective action.
• Support compliance with applicable federal, state, and local life safety, building, fire, environmental, and community requirements; maintain required inspections, testing, logs documentation, and corrective action records within the maintenance function.
• Coordinate fire prevention practices, drills, emergency systems, weather-related protections, water testing or treatment requirements when applicable, and other assigned emergency preparedness responsibilities in accordance with organizational procedures and regulatory requirements.
• Respond promptly to maintenance emergencies, unsafe conditions, utility disruptions, unusual incidents, or other events affecting resident safety or community operations and communicate or elevate concerns to the Executive Director and other appropriate leaders without delay.
• Supervise, assign, and prioritize the work of maintenance team members; establish clear performance expectations, monitor quality and completion of work, and provide training, coaching, and accountability consistent with organizational policies and leadership expectations.
• Plan department staffing and daily work to support community needs while monitoring overtime, productivity, supplies, and other maintenance resources within established staffing plans and budget parameters; communicate material variances or resource needs to the Executive Director.
• Promote teamwork, professional communication, and collaborative problem-solving across departments and ensure maintenance concerns are addressed through appropriate organizational processes rather than through independent or unauthorized changes.
• Coordinate maintenance projects, repairs, and approved construction or capital work with the Executive Director, Home Office leaders, contractors, engineers, architects, and other vendors as appropriate, and provide timely updates regarding scope, progress, risks, and operational impact.
• Maintain appropriate inventories of maintenance supplies, tools, and equipment; safeguard organizational property; and support purchasing decisions consistent with approved budgets, procurement practices, and delegated authority.
• Evaluate when outside professional services are necessary, obtain or support required quotes and approvals, monitor vendor performance, and verify that contracted work is completed safely, appropriately, and in accordance with approved scope.
• Maintain accurate and timely maintenance records, work orders, inspection documentation, equipment information, vendor records, and other required files using designated organizational systems and procedures.
• Communicate maintenance priorities, unresolved risks, project status, equipment failures, regulatory concerns, and anticipated needs to the Executive Director and other appropriate leaders so operational decisions can be made promptly and responsibly.
• Support…