Pump Repair Estimator & Service Coordinator

Horner industrial Group, a family-owned company with over 75 years of success in the industrial service industry, is seeking to add a valued team member to our Pump Division.

The Pump Repair Estimator & Service Coordinator is responsible for preparing accurate repair estimates, sourcing and pricing replacement parts, and coordinating job processes to ensure timely completion and customer satisfaction. This role requires effective communication with internal teams, vendors, and customers while supporting operational goals related to safety, quality, delivery, and cost efficiency.

• Prepare repair estimates, evaluating repair versus replacement costs.
• Draft formal repair quotes and job task tickets for shop processes.
• Inspect incoming equipment and parts to determine necessary repairs or replacements.
• Source and price replacement parts and components.
• Generate troubleshooting analysis reports with repair quotes.
• Track and coordinate repair processes to ensure timely completion.
• Maintain job status updates in the ERP system and communicate relevant details.
• Review inspection documentation for accuracy and completeness.
• Report defects, job delays, or issues to the Operations Manager.
• Utilize company computer systems effectively to support job duties.
• Collaborate with operations management, shop supervisors, and customer service representatives on estimating and service processes.
• Ensure compliance with safety regulations, quality standards, and company policies.
• Perform additional duties as assigned.

Education:

• High School Diploma or Equivalent.
• A Certificate or Associate’s Degree in a mechanical or electrical-related field preferred.

• Minimum of 3-5 years of experience in mechanical repair, machine shop work, or job estimating.
• Experience in pump or mechanical repair preferred.
• Familiarity with ISO 9001 and/or EASA standards preferred.

• Ability to read and interpret technical drawings and specifications.
• Strong troubleshooting, failure analysis, and diagnostic skills.
• Understanding safety regulations and quality control procedures.
• Effective communication skills for interacting with colleagues, supervisors, and customers.
• Proficiency in ERP systems and intermediate computer literacy.
• Ability to work independently and as part of a team.

• Ability to sit, stand, talk, see, and hear as required.
• Occasionally lift and/or push/pull up to 50 pounds.
• Work near moving mechanical parts in an industrial setting.
• Moderate to high noise levels may be present.
• Special vision requirements include color vision, close and distance vision, peripheral vision, and the ability to adjust focus.

Horner industrial Group offers competitive pay along with a comprehensive benefits package that includes medical, dental and vision coverage, as well as a 401 (k) retirement plan.

Horner industrial group is proud to be an Equal Opportunity Employer.