Lead Contents Technician

• Base Pay $22.00 / Year
• Job Category Contents , Technician
• Employee Type Non-Exempt - FT
• Required Degree NONE
• Manage Others Yes

• Name Human Resources

The Lead Contents Technician is responsible for cleaning residential and commercial properties that were damaged by water, fire, wind, mold or other disasters. Responsibilities include cleaning and processing, pack out, storage, and detailed inventory/ itemization of affected contents, as well as, restorative structural drying, cleaning, and deodorization.

The Lead Contents Technician performs the following duties along with any additional duties as assigned by management per business needs:

• Assists with estimating in Xactimate and Symbility.
• Follow Keeps photo and descriptive log in iCat softwareestablished procedures for cleaning structures/contents and handling customer’s possessions.
• Pack and unpack clients’ property in a secure manner, with care to not damage property or structure.
• Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing debris.
• Thoroughly clean smoke residue from contents and structures.
• Provide post construction cleaning to prepare properties for occupancy.
• Photograph and maintain a thorough inventory of all clients restorable and non-restorable items.
• Transport content items from job site to storage/cleaning facility per direction of Contents Manager.
• Perform assigned work in a timely manner and meet deadlines.
• Maintain clean, organized work areas and securely store equipment and supplies while not in use.
• Interface with customers and relay information to Contents Manager, Project Managers and Superintendents when appropriate.
• Monitor the safety, security, efficiency, and appearance of the company vehicle and jobsites.
• Participate in an on-call schedule for after-hours service calls.

• Minimum 1 year working in cleaning or general labor position.
• High school diploma or general education degree (GED) required.
• Prior emergency restoration, water damage, warehouse or moving company experience is highly desired.
• Ability to work independently.
• Eligible to operate a vehicle per company policy.

• Ability to lift and carry 50 lbs.
• Ability to safely use hand and power tools.
• Must be able to perform a labor-intensive role, including bending, walking, pulling, pushing, standing and lifting for 8+ hours; occasionally climb ladders, and work in extreme hot, cold and humid conditions.
• Must be able to drive up to a 100-mile radius from office to clients’ office and company facilities.
• Must be able to work in and on overhead structures.
• Participate in occasional overnight travel, weekend and/or evening work.

• Exposure to outdoor conditions, including inclement weather.
• Ability to work in a construction environment.
• The noise level in the work environment is usually moderate to high; ear protection worn as needed.

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth - Training, mentorship, and advancement opportunities to move into roles across the company