Pet Trainer

Summary of Position

Trains pets on the various Invisible Fence® Brand pet solutions according to the preferred training method and instructs customers on how to follow-up the training with reinforcement of procedures and practices associated with the training protocol.

• Provide training for pets using the training method recommended by Invisible Fence® Brand.
• Support and train customers to follow-up on the certified training provided by the instructor.
• Effectively communicate the goals of each training session and the equipment used.
• Display a full understanding of the products and how they are used within the training sessions.
• Set‑up transmitter and receiver by programming the equipment for the training session and adjusting as needed.
• Explain the importance of maintenance and how to properly fit the receiver.
• Use the Dealer Tool to set and adjust system settings and track usage by the pet.
• Maintain and clean all company vehicles and equipment assigned to the Certified Pet Trainer.
• Arrive promptly at scheduled training sessions, greet customers and pets, and address concerns timely.
• Provide a full report of recommendations and observations, and recommend products and services beneficial to the pets.
• Return calls to all customers immediately and solicit and collect customer referrals and endorsement letters.
• Ensure the training session is clean and neat, cleaning up any messes during the training.
• Consistently deliver friendly, positive and professional service at all times, including travel times to jobs.
• Maintain Ambassador status for Invisible Fence® Brand, actively seeking referrals, leads and appointments with every customer contact.
• Collect paperwork and payments for contracted services and submit to the GM in a timely manner.
• Maintain proper inventory and stocking of training materials.
• Assess customers’ pets to determine suitability for Invisible Fence® Brand solutions and report potential issues to the GM.
• Build relationships with customers, including creating self‑generated leads and Google reviews.
• Exceed standard customer satisfaction levels.
• Troubleshoot and repair system issues during the first visit to prevent go‑backs.
• Perform other job duties as assigned.

• High school diploma or equivalent.
• Valid driver’s license, clear driving record and driving skills.
• 1 year of pet training experience.
• Outstanding verbal, written and listening communication skills.
• Ability to perform well under pressure and time constraints and solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak and interpret English and effectively communicate sales or training requirements with customers.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Physical ability to sit, stand, walk, climb, balance, stoop, kneel, crouch or crawl as required.
• Results oriented with a strong sense of ownership and high level of professionalism.
• Well groomed and maintain a professional appearance and demeanor.
• Ability to work in outdoor weather conditions, including extreme cold or heat, and wet or humid environments.
• Willingness to travel in a company vehicle to customers’ homes.
• Safety awareness regarding potential injury from working with pets (bites, scratches, etc.).
• Annual certification for Perfect Start™ Plus pet training.

Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts; exceed customer satisfaction levels by resolving issues, taking personal ownership,…