Front Office Manager

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with in‑room playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout and high‑end shopping scenes at Grand Indonesia and Plaza Indonesia, with easy access to public transport.

The hotel is also within moments of the National Monument, surrounded by Jakarta’s largest shopping malls and the Central Business District, making it a convenient base for an unforgettable staycation.

Responsible for overseeing the day‑to‑day operations of the Front Office, ensuring smooth guest check‑in and check‑out, delivering exceptional guest service, and maintaining high standards of hospitality and efficiency.

• Supervise and manage all Front Office staff, including Reception, Concierge, and Guest Relations.
• Ensure efficient and courteous guest service at all times.
• Handle guest complaints and feedback promptly and professionally.
• Monitor room availability, reservations, and front desk activities to optimize room revenue.
• Coordinate closely with Housekeeping, Engineering and other departments for smooth operations.
• Train, motivate, and evaluate team members to ensure service excellence.
• Prepare and manage the Front Office budget, reports and daily revenue summaries.
• Ensure compliance with hotel policies, safety and security procedures.

• Minimum 3 years of experience in a Front Office supervisory or managerial role in hospitality.
• Strong leadership, communication and problem‑solving skills.
• Excellent customer service and organizational abilities.
• Proficient in PMS OPERA (Property Management System).
• Fluent in English; additional languages are an advantage.

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.

Mid‑Senior level

Full‑time

Other

Hospitality