Coordinator, Resident Support Services

Position Summary:

The Coordinator, Resident Support Services is responsible for the coordination of repairs and execution of resident relocations during the initial phase of all remediation projects. This high-touch, customer-facing role orchestrates the remediation process, acting as the liaison between internal teams from the initial damage scope review through remediation start.

• Conducts introductory calls with residents, reviews project scope, and coordinates relocation logistics to successfully initiate remediation repair work.
• Proactively identifies and escalates priority issues to the Manager and/or appropriate departments to mitigate risk and prevent delays.
• Addresses resident concerns and escalations, thoroughly documenting the issue and tracking its resolution while proposing immediate solutions to maintain project momentum.
• Identifies opportunities to increase efficiency and proactively anticipates resident needs, ensuring a premium customer experience.
• Maintains a comprehensive understanding of remediation and rebuild structures, utilizing internal resources to ensure all policy and process information provided to residents is accurate.
• Confirms schedules, and follows up on all remediation cases, ensuring timely and compliant project starts.

High School Diploma or GED (or equivalent experience).

1 - 3 years of relevant work experience

Base Pay Range: $29.04 - $35.63

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.