Collision Technician

Job Title

Collision Technician

Shop Foreman

Exempt Non-Exempt

The Service Technician is responsible for the diagnosis and repair of customer and dealership vehicles and the completion of assigned repair order in an effective and competent manner according to manufacturer standards.

• Possess thorough knowledge and understanding of all phases of the job.
• Performs diagnosis and repair of assigned vehicle upon presentation of a valid repair order.
• Visually inspect each vehicle serviced to ensure that any needed services or repairs will be discovered.
• Prepare and present accurate repair estimates to customers.
• Perform quality work; complete all details of the task or project being careful not to leave any loose ends.
• Communicate with advisor to explain the diagnosis and subsequent repairs required. Provide relevant and timely information to management, co‑workers, subordinates and clients.
• Install only those parts described in repair order and return all warranty parts to Parts Department and dispose of used parts as directed.
• Complete all work according to the applicable safety requirements and published procedures.
• Understand problems and/or problem situations and make timely and practical decisions; get management involved as needed. Follow detailed instruction with minimal supervision.
• Respond to clients, co‑workers, both internal and external staff in a prompt and courteous manner. Display a willingness to help others accomplish their objectives.
• Embrace change; adapt to necessary changes and constantly strive to improve.
• Return all special tools and equipment to their proper storage areas after using and return unused parts to the Parts Department.
• Maintain personal tools and special tools.
• Provide any administrative assistance necessary to complete warranty repair orders and other tasks as assigned by management.
• Review the technical bulletins and other publications as assigned by management.
• Effective time management; schedule work to maximize productivity and avoid wasting time; prioritize daily repairs and tasks.
• Follow assigned work schedule and arrive at work before your scheduled start time and be at your workstation productively engaged by the scheduled time.
• Maintain a positive attitude and disposition at all times.
• Comply with all safety rules and use all appropriate safety and personal protection equipment as required.
• Comply and cooperate with established company policies, procedures, and rules.
• Follow established dress code policy at all times.
• Safeguard customer and Dealer information per established policy.
• Exemplify organizational culture and hold others in the department accountable for doing the same.
• Accomplish all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned.

• Complexity: Ability to deal with moderately complicated procedures and tasks requiring independent judgment to select options and/or evaluate results.
• Communication
  
  Skills:
  
  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Reasoning
  
  Skills:
  
  Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Supervisory
  
  Skills:
  
  Has no responsibility for the direction of others.
• Math
  
  Skills:
  
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of algebra and geometry.
• Computer
  
  Skills:
  
  Includes a basic level of integrated computer and business related software such as Word, Outlook, Excel, PowerPoint, Publisher, Explorer, Shelly Extranet.
• Relationship Building: Ability to maintain mutual interaction with fellow employees. Initiates conversation and has basic social skills. Builds and maintains relationships confidences with others. Demonstrates active listening skills and conveys enthusiasm, energy, and direction through conversation.
• Customer Relations: Requires exchanging complex information or resolving problems; position has some accountability for ensuring customer satisfaction. Regular contact both inside and outside the company to carry out company policy and programs: and requires abilities of persuasion and negotiation. I often deal with persons of substantially higher rank in these instances.
• Tools and Equipment: Includes a basic level of use of office tools such as telephone, fax, copier, scanner and calculator; hand tools; specialized tools; overhead equipment; diagnostic equipment; hoist; tire mounting and balancing equipment;…