Field Service Technician III

About the Role

The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment’s notice. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer‑driven setting, we want to hear from you.

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and record‑keeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with solutions of escalated technical and/or customer service‑related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service‑related problem areas.
• Interface with customer IT departments.

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• An Associate’s degree in electronics or electrical engineering from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• Capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Ability to travel (valid driver’s license and acceptable driving record necessary).
• Required to obtain security and/or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Awarded an hourly salary range of $25.18–37.71 and eligible for a transportation allowance.

• Competitive compensation and benefits including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, educational assistance, vacation, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Applicants must be legally authorized to work in the United States. The Company will not provide visa sponsorship.