Field Service Technician

Position: Field Service Technician I
** About the Role*
* If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

** Your Impact*
* In this position, you'll be accountable for:

- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.

- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.

- Showcasing strong customer communication and satisfaction skills.

- Maintaining the performance of assigned machines.

- Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

- Hold a High School diploma or equivalent experience required.

- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

- Ability to travel (valid driver's license and acceptable driving record necessary).

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly salary range for this role: $ hourly.

This role is eligible for a transportation allowance.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at  .

** Who We Are*
* _Where Talent Fosters Innovation._

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

** What We Offer*
* You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

** And Even More Perks!*
* -Employee referral bonus

-Employee discounts

-"Dress for Your Day" attire program (casual is welcome, based on your job function)

-Volunteer opportunities to give back to our local community

-Swag! A Canon welcome kit and official merch you can't get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

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