Field Service Technician III

** About the Role*
* The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment's notice.
If you're in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team.

** Your Impact*
* We're searching for a true go-getter to:

- Diagnose mechanical, software, network, and system failures, using established procedures.

- Service and repair designated equipment to Canon standards and specifications.

- Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.

- Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

- Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.

- Control all technical information and Canon property assigned.

- Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.

- Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.

- Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.

- Interface with customer IT depts.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We're looking for a dedicated individual with:

- Typically requires general and/or vocational training plus 2 to 4 years of related experience.

- An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.

- Direct experience working as a field technician.

- The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.

- The ability to travel (valid driver's license and acceptable driving record necessary).

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly salary range for this role: $ hourly.

This role is eligible for a transportation allowance.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at  .

** Who We Are*
* _Where Talent Fosters Innovation._

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and…